Frequently Asked Questions

Products

  • Our products are created for all skin types, and safe to be used all day every day.

  • All our products are formulated to be safe for all, including pregnant women.

  • All our products are vegan.

  • All our products are fragrance free.

  • All our products are 100% cruelty-free, we love our furry friends.

  • It is recommended to be used within 3 years of manufacturing date for the best product quality.

  • You can learn more on their individual product pages. If you have any further questions, please drop us a mail at hello@bymirs.co and we will be in contact with you.

Orders & Payments

  • All orders are estimated to arrive within 5-10 working days from the shipment date. International orders might arrive slightly later.

  • You can track your order here <insert link directing to tracking order tab> or under the “My Account”. All orders made through your account via our website will be listed there.

  • If you haven’t received your order confirmation email within 24 hours of purchase, please check your spam mailbox or drop us a mail at hello@bymirs.co with your order number and we will be in contact with you as soon as possible.

  • All orders, once submitted, are final. If you have any questions, please drop us a mail at hello@bymirs.co with your order number and we will be in contact with you as soon as possible.

  • We can not guarantee the amendments will be implemented before the order is shipped out but you can drop us a mail at hello@bymirs.co with your order number and new delivery details as soon as possible and we will be in contact with you.

  • We are so sorry. Please drop us a mail at hello@bymirs.co with your order number and your attachment proof and we will be in contact with you as soon as possible.

  • Please check your order status with the tracking number you were provided with in your order confirmation email. If you have any questions, please drop us a mail at hello@bymirs.co with your order number and we will be in contact with you as soon as possible.

  • We accept Visa or Mastercard credit and debit cards and FPX Internet Banking.

  • Only one promo code is valid at a time.

Shipping & Returns

  • Yeah, we do for a flat shipping fee of MYR 10.

  • Yeah, we do. However, the shipping rate depends on the destination.

    Please check out our Shipping & Returns page or contact us at hello@bymirs.co for more details.

  • No, it does not.

  • You will receive a tracking number in your shipping email.

  • We do not do returns due to hygiene reasons. However we do exchanges/refunds in the event the product received is faulty. If you have any questions, please drop us a mail at hello@bymirs.co along with your order number and attachment proof and we will be in contact with you as soon as possible.